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Cancellation, Deposit & Booking Policies
Reservations for certain suites at the Candlelight Lodge
usually requires a two night minimum
on many major holidays, summer and Wine Trail Weekends.
For Weekly Stays in our four Vacation Rental Suites with
kitchens there is no 8% NYS sales tax.
There is a discount for longer term stays or there maybe for special
accommodations. In using the Reservations and Availability
link with Availability Online you may need to contact us directly by telephone at
1-716-326-2830 for this discount.
We offer suites not rooms with more spacious accommodations.
We have quality antique furnishings and each suite also includes
more modern amenities such as a microwave,
DirecTV with premium channels, wireless, AC, mini-fridge and coffee machine. Still, we only accommodate two guests per suite.
Children over 14 are welcome as guests, sorry no pets. We
have four suites which will accommodate a third person and all of our
suites require, if there is a child,
full time adult supervision.
We reserve the right to later charge your
credit card for any losses or
damages beyond normal wear incurred during your stay.
Smoking is permitted only on the patio and outside porches (5) of both
of our Landmark Inns.
As the oldest continuously operated B&B in Chautauqua County
since 1986 we have always tried to support, promote and contribute
to our local
businesses and larger historical organizations. We are not paid members of any larger
organization that selectively promotes others through
their advertising or encourage individuals to promote us through
We offer 4 suites at Candlelight Lodge and the whole of the
Captain Storm House next door as Vacation Rentals by the week at a
discounted price - no breakfast, only midweek maid service and no
NYS sales tax, only a County Bed tax. Each has a fully furnished
Check - in is between 2 PM and 6 PM otherwise please make arrangements in
advance. Please No Check -ins after 8 PM.
The privacy of our guests is
important and we are a Bed and Breakfast, not
a Hotel and do not offer late night services.
Reservations, please try to give us at least 24
hours advance notice. Many weekends are busy and present
additional difficulties. We also need time to make your
experience a special one.
We try to confirm with email all reservations made within 48
hours. Certain reservations made within a few days of your arrival may
be difficult to timely confirm. For example, we may not be
able to confirm a
reservation with an incorrect email address, credit card number or a
wrong telephone number.
Please call when you are 30 minutes from Westfield
so we can meet you upon arrival and check you in. We also like to have time to personally show you the Inn,
answer any questions and
make you familiar with interesting places in the
area to visit.
Breakfast: Included in your room rate is an $18 breakfast certificate
per couple, good at three local restaurants,
personally selected that
specialize in breakfast.
One night's deposit in advance or 50% of the reservation,
whichever is greater - Visa or Master Card. We charge your credit
card when the reservation is made.
Wine Trail and many Special packages requiring tickets or
other special arrangements need full payment in
We accept credit cards, Visa or Master
Card. Balance by Check or Cash is preferred to save a 3% credit card
charge at the end of your stay. No additional charge for deposits.
two weeks prior to your arrival: You are responsible for your reserved stay - we have held the room
for you to the exclusion of others and have made whatever arrangements
necessary for you prior to your arrival. B&B's normally are booked much
longer in advance. Given a much shorter period of time to rerent and the
fact that you may be staying multiple nights makes it more difficult for
us to fully rent the room to others. Reservations of four or more nights are Longer Term Rentals and require a one month cancellation notice. Outside of a month you lose half of your deposit. Less than one month notice you will lose your entire deposit. There will be a refund of half of your deposit if we are able to rerent the room.
Outside of the two week reservation notice, there
is a refund of half of your deposit
Cancellation within two weeks
of your arrival, if we are able to rent the room, half
your deposit will be refunded to
If unable to rent the room within the two week notice
you forfeit your deposit
Wine Trail and many Special Packages,
we ask that you take responsibility for your full reservation due to our
need to purchase tickets, hold the room to the exclusion of others
further in advance
and make special arrangements, etc.