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Cancellation, Deposit & Booking Policies
Our nightly room rate is not per person, but for the room with two adults. Children may stay in their parents room at no extra charge. Two futons can be added to any of our rooms. Each additional adult will be subject to a surcharge equal to 50% of the nightly rate. All guest rooms are non-smoking. An additional cleaning charge of 15,000 Yen will be assessed to those that disregard our smoking policy and smoke in their room. Please note that check-in is 3:00 PM and check-out is 11:00 AM.
To confirm your reservation, advance payment for your requested booking is required as a deposit. Payment can be made by Visa, MasterCard or American Express. If you wish to pay by bank transfer, please request our bank details via email, be sure to include the date and room you would like to book: firstname.lastname@example.org.
Your deposit will be fully refunded if you cancel more than 10 days prior to 1:00 PM of the scheduled arrival date. If you cancel after that time, the deposit will not be refunded unless we can replace the booking with a confirmed reservation. For Golden Week, Obon, Silver Week and all three day holiday weekends a minimum notice of 14 days prior to 1:00 PM of the scheduled arrival date is required for a full room deposit refund. After that time, 50% of the room deposit will be refunded only if we can replace the booking with a confirmed reservation.
For group bookings of four rooms or more, a non-refundable 50% deposit is required at the time of the booking to secure the rooms with the balance due at least 14 days prior to 1:00 PM of the scheduled arrival date. If payment is not made by that time, the booking will be cancelled and the deposit forfeited. If you cancel after the balance has been paid, 50% of each room deposit will be refunded if we can fill the room.
Rooms requested for the 2017 season will be held and the booking processed after April 15, 2017. A credit card is required to secure the room until then at which time it will be charged for your room deposit and a hotel email sent confirming your reservation.
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